✦The Craft Logic
Shipping & Delivery
A little corner of the potion lab, shaped to help you quickly find what you need.
Last updated: 14 September 2026
Thank you for shopping with The Craft Logic. This policy explains how orders are processed, dispatched and delivered within the United Kingdom.
Where We Deliver
We currently deliver to addresses within the United Kingdom where delivery is available through our checkout.
At this time, our online store is configured primarily for UK customers.
Order Processing & Dispatch
Orders are typically dispatched within 1 business day after the order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding UK public and bank holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Delivery Time
Our standard UK delivery service normally takes approximately 2–3 business days after dispatch.
This means most orders are expected to arrive after:
1 business day for dispatch + approximately 2–3 business days for delivery.
Delivery estimates are provided in good faith but are not guaranteed. Delays may occasionally occur due to courier disruption, severe weather, seasonal demand, public holidays or circumstances outside our reasonable control.
Shipping Charges
For a limited promotional period, Standard UK Delivery is currently FREE on eligible orders.
The shipping charge shown at checkout at the time your order is placed will always apply.
Free-delivery promotions may be changed, extended or withdrawn in the future without affecting orders that have already been successfully placed.
Order Tracking
Where tracking information is available for your shipment, it may be provided through your shipping confirmation email or order information.
Please allow sufficient time after dispatch for tracking information to become active.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your:
- house or flat number
- street address
- city
- postcode
- contact information
before completing your order.
If you notice an address error, contact us as soon as possible at support@thecraftlogic.co.uk.
We cannot guarantee that an address can be changed after an order has entered the fulfilment or dispatch process.
Failed or Missed Delivery
If a courier is unable to complete delivery, they may attempt redelivery, leave instructions, or direct the parcel to an appropriate collection location depending on the courier service used.
If an order is returned to us because of an incorrect or incomplete customer-provided address, failed delivery attempts, or failure to collect the parcel, additional delivery charges may apply before the order can be sent again.
Delayed Orders
If your order has not arrived within the expected timeframe, please first allow a small additional period for unexpected courier delays.
If you are still concerned about your delivery, contact:
Please include your order number so we can investigate the shipment.
Lost or Damaged Parcels
If your parcel appears to have been lost in transit, or arrives visibly damaged, please contact us as soon as reasonably possible at support@thecraftlogic.co.uk.
Please include:
- your order number
- details of the issue
- photographs of any damaged packaging or products where applicable
We will review the matter and, where appropriate, work with the delivery provider to resolve it.
Your statutory consumer rights are not affected.
Returns & Refunds
Shipping and delivery are separate from our returns process.
For information regarding cancellations, returns, faulty products and refunds, please refer to our Refund Policy available through the website footer.
Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, fulfilment arrangements, promotional shipping offers or applicable requirements.
The version displayed on our website at the time an order is placed will apply to that order.
Contact Us
For questions about shipping or delivery, contact:
The Craft Logic
Email: support@thecraftlogic.co.uk