Refund policy
Last updated: 13 September 2026
This policy explains your rights when purchasing from The Craft Logic, operated by Elite Digitizers LLC.
Nothing in this policy limits or removes any rights you have under applicable UK consumer law.
Changing your mind
If you purchase from us online, you normally have the right to change your mind.
You have 14 days from the day your order is delivered to tell us that you wish to cancel your purchase.
After telling us that you wish to cancel, you normally have a further 14 days to return the item.
You do not need to provide a reason.
To cancel, email:
Please include your order number where possible and clearly state that you wish to cancel your order.
Condition of returned products
You may inspect the product in the same way you reasonably would in a shop.
Please take reasonable care of the product while it is in your possession.
Because Making Potions contains small components, decorative materials and craft supplies, we recommend deciding whether you wish to keep the kit before beginning the activity or using the consumable contents.
If the product has been handled or used beyond what is reasonably necessary to inspect its nature, characteristics and functionality, and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.
Where possible, please return all components and original packaging with the product.
Return postage when you change your mind
If you are returning an item simply because you have changed your mind, you are responsible for the return postage cost.
We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, incorrect or materially different from its description, please contact us at:
Please include your order number and, where relevant, photographs showing the problem.
If goods are faulty, you may have the right to reject them and receive a full refund within 30 days of delivery, subject to applicable consumer law.
After this period, you may have rights to a repair or replacement and, where appropriate, a refund or price reduction.
Where a return is required because an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs.
Refund processing
Where you are entitled to a refund, it will normally be returned to the original payment method.
For a change-of-mind cancellation, we will issue the refund within the applicable legal timeframe after we receive the returned goods or satisfactory evidence that they have been sent back.
Where applicable, a refund will also include the cost of our standard delivery service originally paid by you. Any additional amount paid for an upgraded or premium delivery service is not normally refundable unless required by law.
Your bank or payment provider may take additional time to show the refund in your account after we have processed it.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product and the original item is eligible for return, please contact us and we will explain the available options.
Lost returns
If you arrange your own return, we recommend using a tracked service.
Please keep proof of postage until your refund has been completed. If a return does not reach us, we may ask you to provide evidence that it was sent.
Shipping & Delivery
We currently deliver within the United Kingdom.
Delivery charges and available delivery services are shown at checkout before you complete your order.
From time to time, The Craft Logic may offer promotional free delivery. Any free-delivery promotion may be changed, extended or withdrawn.
During an active promotion, the delivery charge shown at checkout will reflect the promotional rate available at the time you place your order.
For full delivery information, please see our Shipping & Delivery Policy.
Contact us
If you have a question about a return or refund, contact:
The Craft Logic
Operated by Elite Digitizers LLC
Email: support@thecraftlogic.co.uk
We aim to respond to customer enquiries within one working day.
Your statutory rights under applicable UK consumer law, including the Consumer Contracts Regulations and Consumer Rights Act, are not affected by this policy.